At Kinetix Health & Performance (“we,” “our,” or “us”), we are committed to protecting your privacy and ensuring that your personal information is handled in accordance with Australian privacy laws, including the Privacy Act 1988 and the Australian Privacy Principles (APPs). This Privacy Policy outlines how we collect, use, disclose, and protect your personal and sensitive information when you visit our website or use our services.

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1. Collection of Personal Information

We collect personal information that is necessary for us to provide our services, including Exercise Physiology and Physiotherapy. This may include:

• Personal Information: Name, contact details (phone number, email address, and residential address), date of birth, and payment information (e.g., Visa, Mastercard details).
• Sensitive Information: Health information such as medical history, treatment details, injury reports, and other relevant health information that is necessary to deliver our services.

We will only collect personal information by lawful and fair means and where reasonably necessary for us to carry out our services.

2. How We Collect Information

We may collect personal and sensitive information in several ways, including:

• When you book appointments with us, either online or over the phone.
• When you complete intake forms or provide us with information during consultations.
• Through email, phone, or other forms of direct communication.
• From other health professionals (with your consent).

3. Use of Personal Information

We collect and use your personal and sensitive information for the following purposes:

• To provide you with Exercise Physiology and Physiotherapy services.
• To communicate with you regarding appointments, treatment plans, or other related matters.
• To maintain accurate health records and comply with legal obligations.
• To process payments and handle insurance claims (if applicable).
• To improve our services and your experience with us.

We will not use or disclose your personal information for any other purpose without your consent unless required by law.

4. Disclosure of Personal Information

Your personal and sensitive information may be shared in the following circumstances:

• With Your Consent: We may share your information with other healthcare providers or professionals involved in your care, provided you have given us permission to do so.
• Required by Law: We may disclose your personal information if required by law or to comply with legal obligations, such as reporting under public health regulations.
• Third-Party Service Providers: We may share information with trusted third-party service providers (e.g., IT services, payment processors) who assist in the operation of our business. These third parties are bound by confidentiality and privacy obligations.

We will not sell, rent, or lease your personal information to any third party.

5. Storage and Security of Personal Information

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorized access, modification, or disclosure. Your information is securely stored in physical and electronic formats, and access is restricted to authorized personnel only.

However, no system is completely secure, and we cannot guarantee absolute security. If we become aware of a data breach that may compromise your personal information, we will take appropriate steps in accordance with Australian law.

6. Access to and Correction of Personal Information

You have the right to request access to the personal information we hold about you and to request corrections if the information is inaccurate or incomplete. To request access or make corrections, please contact us using the details provided below.

In some cases, we may refuse access where required by law, or if granting access would infringe on the privacy of others or pose a serious threat to health or safety.

7. Data Retention

We retain your personal and sensitive information for as long as necessary to provide our services, comply with legal obligations, and resolve disputes. Once the information is no longer required, we will take reasonable steps to securely destroy or de-identify it.

8. Cookies and Website Data

Our website may use cookies and other tracking technologies to enhance your experience and collect non-personally identifiable information about your interactions with our site. This information may include your IP address, browser type, and pages visited. You can control cookies through your browser settings, but disabling cookies may affect the functionality of our website.

9. Changes to this Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Any changes will be effective when the updated policy is posted on our website. Your continued use of our services following the posting of changes constitutes your acceptance of the revised Privacy Policy.

10. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or our handling of your personal information, please contact us at:

Kinetix Health & Performance
Email: info@kinetixhealthgroup.com.au
Phone: +61 414 220 371

We are committed to addressing any concerns and will respond to your inquiry in accordance with Australian privacy laws.