Welcome to Kinetix Health & Performance (“we,” “our,” or “us”). These Terms of Service (“Terms”) govern your access to and use of our website, services, and products, including exercise physiology and physiotherapy services (“Services”). By accessing or using our Services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Services.

1. Acceptance of Terms

By accessing our website or using any of our services, you agree to comply with and be legally bound by these Terms. We reserve the right to modify these Terms at any time. Continued use of our Services following any such changes constitutes your acceptance of the new Terms.

2. Services

Kinetix Health & Performance provides services including, but not limited to, Exercise Physiology and Physiotherapy. Our services are designed to improve health, performance, and recovery. All services must be booked in advance, and the availability of appointments may vary.

3. Medical Disclaimer

Our services, including exercise physiology and physiotherapy, are not intended to be a substitute for professional medical advice, diagnosis, or treatment. Always consult your healthcare provider before beginning any new exercise program or treatment. If you experience any pain or discomfort during your session, inform your practitioner immediately.

4. Bookings and Cancellations

• Booking Appointments: You may schedule appointments through our website or by contacting us directly. Appointments are subject to availability.
• Cancellation Policy: We require 24 hours notice for cancellations or rescheduling. Cancellations made with less than 24 hours notice may be subject to a cancellation fee.
• No-shows: If you miss an appointment without prior notice, a fee may apply.

5. Payments and Fees

• Consultation Fees: All fees for services will be clearly stated at the time of booking. Payments can be made via Visa, Mastercard, or other approved methods at the time of service.
• Insurance: If you wish to claim your session through private health insurance, it is your responsibility to check with your provider regarding coverage for Exercise Physiology and Physiotherapy services.

6. Confidentiality and Privacy

We are committed to protecting your privacy. Any personal health information you provide will be kept confidential in accordance with applicable privacy laws. Please refer to our Privacy Policy for more details.

7. Liability

Kinetix Health & Performance shall not be liable for any damages, including without limitation, indirect or consequential damages, arising out of or in connection with your use of our services. You acknowledge that participation in physical exercise carries inherent risks, and it is your responsibility to ensure you are in suitable physical condition to participate.

8. Intellectual Property

All content provided on our website, including but not limited to text, graphics, logos, and service descriptions, is the intellectual property of Kinetix Health & Performance and may not be used without express permission.

9. Termination of Services

We reserve the right to refuse or terminate services to anyone at our discretion, including in cases of non-compliance with these Terms or abusive behavior towards our staff.

10. Governing Law

These Terms shall be governed by and construed in accordance with the laws of New South Wales, Australia. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts in New South Wales.